The data synchronization has fully caught up, and Community Health Report data is now updating as expected. All systems are operating normally, and this incident has been resolved.
We will continue to monitor to ensure stability, but no further impact is expected.
Thank you for your patience throughout this issue.
Posted Dec 11, 2025 - 09:27 PST
Update
Data synchronization for the Community Health Report is still running behind by approximately 0.5 day, but it is steadily catching up.
Our team is actively working on improvements to speed up recovery, and we expect data sync to return to normal later today as the backlog clears.
Posted Dec 10, 2025 - 09:06 PST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Dec 10, 2025 - 01:30 PST
Update
We are seeing signs of recovery in the affected systems and data flows. While performance has improved, we are continuing to monitor the situation closely.
Posted Dec 10, 2025 - 01:29 PST
Investigating
Issue Description: We are currently experiencing a partial outage affecting our Community Health Report data. The issue is caused by a significant data lag, which is preventing the most recent information from appearing in the dashboard.
Our team is actively investigating the root cause and working to restore real-time data flow as quickly as possible. We will provide further updates as we make progress.
Thank you for your patience.
Severity: SEV-1
Impact: Community Health Dashboard
Workaround: To be determined
Status: Rival team is actively investigating the issue. Updates will be provided when more information in obtained.
Posted Dec 09, 2025 - 17:54 PST
This incident affected: Rival (US) (us1.rivaltech.io).