Partially Degraded Service

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Welcome to Rival Technologies service status page!

Uptime over the past 90 days. View historical uptime.
Rival (CA) Operational
ca1.rivaltech.io Operational
ca.rival.chat Operational
Rival (US) Operational
us1.rivaltech.io Operational
us.rival.chat Operational
Rival (EU) Operational
eu1.rivaltech.io Operational
eu.rivaltech.io Operational
SMS Service (Twilio) Degraded Performance
SMS, NA Operational
SMS Toll-Free, NA Operational
SMS, ME & Africa Degraded Performance
SMS, Europe Operational
SMS, APAC Operational
SMS, Latin America Degraded Performance
Twilio SMS Operational
Reporting Operational
Intercom Operational
Intercom Operational
Intercom Intercom APIs Operational
Intercom Web Messenger Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 27, 2026

No incidents reported today.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

Rival Platform | Partial Outage in CA Region
Resolved - This incident has been resolved.
Sep 25, 12:04 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 25, 10:47 PDT
Investigating - Issue Description:
We are observing performance issues in distribution and responding for a subset of domains in CA region of our platform.


Severity:
SEV-1

Impact:
Only a subset of domains in CA region

Workaround:
None


Status:
Rival team is actively investigating the issue. Updates will be provided when more information in obtained.
Sep 25, 09:32 PDT

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

Rival Platform | Chat Data page is crashing for a subset of chats
Resolved - This incident has been resolved.
Sep 22, 13:02 PDT
Investigating - Issue Description: Users are unable to access questions in chat data page for a subset of chats. The platform errors with a purple error screen


Severity:
SEV-1

Impact:
All regions - only a subset of chats


Workaround:
NA


Status:
Rival team is actively investigating the issue. Updates will be provided when more information in obtained.
Sep 22, 10:19 PDT

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

Rival Platform unscheduled partial outage (Resolved)
Resolved - Between 2:45 PM and 3:40 PM PT, some users experienced intermittent loading and performance issues across parts of the Rival platform in the CA region.

We also noted another intermittent issue between 4:30-5:45 that caused loading and performance issues in the CA region of our platform.

Service has been restored, and the platform is operating normally. We are continuing to monitor performance and investigate the underlying cause to help prevent recurrence.

We apologize for the disruption and appreciate your patience.
Sep 18, 17:45 PDT

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

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